Torneo.org is operated by Sencira LLC ("we", "our", "us") and provides chess tournament management software. This policy explains what personal data we collect, why we collect it, and how you can control it. We keep this simple — no legalese filler.
1. Data we collect
Organizer accounts. When you register, we collect your name, email address, and (optionally) your organization name. We store a hashed password; we never store the plain text.
Tournament players. Tournament directors add players to events. Player records may include: name, email address, phone number, rating, FIDE ID, USCF ID, federation, club, birth year, and gender. This data is entered by the organizer or by the player during self-registration.
Club members. Organizers who use the club membership feature may store additional member records with membership status, membership number, expiry date, and notes.
Payment information. Entry fees and membership dues are processed by Stripe. We receive a confirmation and a transaction ID; we do not store card numbers or bank details.
Usage data. We log IP addresses for security auditing and rate limiting. We may collect aggregate analytics (page views, feature usage) to improve the product.
2. How we use your data
- To operate the tournament management service (pairings, standings, check-in).
- To send transactional emails: registration confirmations, round pairings, reminders, and payment receipts.
- To send SMS notifications: board assignments when pairings are published, and event reminders. SMS messages are sent only to phone numbers provided by the player or their organizer.
- To process entry fees and membership dues through Stripe.
- To display public tournament pages (player names and ratings are visible without login).
- To prevent abuse and investigate security incidents.
We do not sell personal data. We do not use personal data for advertising.
3. SMS messaging
Torneo.org may allow users to opt in to receive SMS text messages related to chess tournaments and account activity. SMS messages are sent by Sencira LLC, doing business as Torneo.org, through Twilio. Messages may include tournament reminders, schedule updates, pairing notifications (e.g. "Round 3 pairings: Board 4 vs. Smith, White"), check-in reminders, chess club membership reminders, and account or registration-related notifications.
SMS consent is optional. You are not required to consent to SMS messages in order to create an account or register for a tournament. Message frequency varies depending on tournament activity, account settings, and the events or clubs associated with you. Message and data rates may apply.
To opt out: Reply STOP to any SMS from us, or click the unsubscribe link included in every message. Opting out is immediate and permanent — you will not receive further SMS from Torneo unless you explicitly re-subscribe. You can also ask your tournament organizer to remove your phone number from your player record.
To get help: Reply HELP to any SMS or email support@torneo.org.
4. SMS data sharing
Torneo.org and Sencira LLC do not sell, rent, share, or transfer mobile phone numbers or SMS opt-in consent to third parties, affiliates, or lead generators for marketing or promotional purposes. Mobile phone numbers and SMS consent records are used only to provide Torneo.org-related communications and related operational services.
5. Data sharing
We share data only with the following third-party processors:
- Stripe — payment processing for entry fees and dues.
- Twilio — SMS delivery.
- SMTP2GO — transactional email delivery.
- Cloudflare Turnstile — invisible bot protection on our sign-in, registration, and public registration forms. Turnstile analyzes browser signals to distinguish humans from bots without showing a CAPTCHA puzzle. No personal data is sold or used for advertising. See Cloudflare's Turnstile privacy policy.
Each processor has their own privacy policy and data processing agreement with us. We do not share data with any other third parties. As noted above, mobile phone numbers and SMS opt-in consent are never sold, rented, shared, or transferred to third parties, affiliates, or lead generators for marketing purposes.
Public tournament data (player names, ratings, pairings, standings) is visible to anyone who visits a tournament's public page. Organizers can restrict registration to keep a tournament unlisted.
6. Data retention
Tournament and player records are retained for as long as the organizer's account is active. Organizers can delete individual player records or withdraw players at any time from the dashboard. If you close your account, we will delete your data within 30 days, except where retention is required by law (e.g. payment records for tax purposes, typically 7 years).
7. Your rights
You may request at any time:
- Access — a copy of the personal data we hold about you.
- Correction — fix inaccurate data.
- Deletion — removal of your data, subject to legal retention obligations.
- Portability — your data in a machine-readable format.
To exercise any of these rights, email support@torneo.org. We will respond within 30 days.
8. Security
Passwords are hashed with Argon2. All traffic is encrypted in transit via HTTPS. Access to the database is restricted to application processes running on the same private network. We log all administrative actions with timestamps and IP addresses.
9. Cookies
We use a single session cookie to keep you signed in. Cloudflare Turnstile may set cookies or use browser storage as part of its invisible bot-detection process on sign-in and registration pages. We do not use tracking cookies or third-party advertising cookies. If we add analytics, it will be aggregate only (no cross-site tracking).
10. Children
Torneo may be used in connection with scholastic or youth chess events. Where information about minors is collected, it should be provided by a parent, guardian, chess club, tournament organizer, or other authorized adult. Torneo does not knowingly collect personal information from children without appropriate authorization.
11. Changes to this policy
We will post any changes on this page and update the effective date. Material changes will be announced to organizer account holders by email.
12. Contact
Questions or requests: support@torneo.org
Torneo.org is operated by Sencira LLC.